NOVA for OEMs
Your best service engineer, inside every machine you ship.
NOVA interviews your service engineers, reads your manuals and service history, and puts a guided fix in front of every customer's operator. More faults get fixed remotely, fewer engineers fly out, and you see failure patterns across your whole installed base.
- Diagnosis and correction
- 8x faster
- New sensors or hardware
- None
- Works on
- New machines and machines already in the field
- First models live
- 6 to 8 weeks
The problem
Your machines are smart. Your service knowledge isn't in them.
01
Your best engineers can't be everywhere
The people who know why each model fails are few, busy, and retiring, and their fixes aren't written down.
of service organizations expect major knowledge loss from retiring field technicians within 5 to 10 years
02
Support calls turn into repeat site visits
Operators phone around or hunt for the right expert while the line waits. The answer is usually in a manual nobody has time to read, and the rest become trips.
calls are issues that can be fixed from the manuals, with no call or visit needed
03
Field failures never reach design
The same weak points repeat across customer sites and ship again in the next machine, then come back as warranty claims.
in warranty claims paid by US manufacturers in 2025
One product
NOVA captures, connects, guides, and reports
Interviews, live data, guided fixes, and the admin dashboard are one product with one login. Each part feeds the next.
Interview
AI interviews your field and remote service engineers about the failures they've fixed, by voice or text.
Connect
Reads machine PLC data, your manuals, service tickets, and spare-parts catalogue.
Guide
Your customer's operator gets the fix on their phone. Hard cases reach your service desk with the diagnosis already done.
Run
One dashboard across your installed base. Generate reports on the top losses across customer sites in one click, and get a design basis for what to correct in the next version of the machine.
Case studies
NOVA on real lines
This is how NOVA has been implemented in manufacturing plants, with OEM manuals and know-how. The same approach runs on your machines at your customers' sites.
Founders
Built by people who’ve stood on the line
Partner with us
Pilot NOVA on one machine model
We interview your service team, connect three to five customer sites, and report remote fix rate and site visits avoided after eight weeks.